Help & FAQ
Frequently Asked Questions
Find quick answers to common questions about hiring temporary workers, candidate vetting, timesheets, and invoicing.
For urgent same-day bookings in London and surrounding regions, we can place pre-vetted candidates on-site within 30 to 60 minutes. For planned rotas and events, we recommend notifying us 24 to 48 hours in advance to guarantee the widest selection of candidate profiles.
Every worker undergoes an exhaustive onboarding check including: government-verified Right to Work documentation, proof of address, two employment reference checks, skill assessments, and DBS background verification for healthcare, education, or security-sensitive placements.
We handle 100% of the administrative burden. Temporary Staff Agency acts as the employer of record for contingent workers, managing PAYE, National Insurance contributions, workplace pensions, and statutory holiday accruals. You receive one simple consolidated weekly VAT invoice.
We provide a 3-hour satisfaction check on all placements. If you notify us within the first 3 hours that a worker does not meet your expectations, we will replace them immediately and waive the invoice for those hours worked.
Yes! We offer a seamless temp-to-perm conversion option. After an agreed qualifying period of temporary placement, you can transition the worker directly onto your internal company payroll with full transparency and minimal transfer fees.
Still have questions?
Our recruitment coordinators are available 24/7 to discuss your specific needs.