Medical Secretary in Ipswich IP1 – Immediate Start & Flexible Roles

We are recruiting on behalf of a reputable GP surgery and private healthcare clinic in the Ipswich IP1 area, seeking an organised and empathetic Medical Secretary to join their busy administrative team. This role is pivotal in ensuring the smooth operation of patient services, from managing appointments to handling sensitive correspondence. The ideal candidate will be a confident communicator with a keen eye for detail and a genuine desire to support both clinical staff and patients.

This position offers more than just a job; it’s a gateway to a stable career within the thriving Suffolk healthcare sector. By registering with Temporary Staff Agency, you gain access to exclusive roles that aren't always advertised publicly. We specialise in connecting skilled administrative professionals with top employers who value efficiency and compassion. Whether you're seeking an immediate start to bridge a gap or a long-term career move, our team in Ipswich is here to guide you. For insights into navigating temporary roles in healthcare, our resource on The Ultimate Guide To Temp Work Staffing is an invaluable read.

Key Responsibilities & Daily Duties

As the primary point of contact for patients and a crucial support for medical staff, your responsibilities will be diverse and rewarding:

• Patient Communication & Appointment Management: Efficiently schedule, reschedule, and confirm patient appointments using the clinic's digital system (e.g., SystmOne, EMIS). Handle incoming calls with professionalism and empathy, directing queries appropriately.
• Medical Correspondence & Documentation: Transcribe clinical letters, referrals, and discharge summaries from audio dictation or handwritten notes with a high degree of accuracy and confidentiality. Prepare and send out patient test results and correspondence via post and secure email.
• Administrative Support for Clinical Teams: Manage the diaries of GPs and consultants, coordinate meeting schedules, and ensure all necessary documentation is prepared for clinics and patient consultations.
• Record Keeping & Data Compliance: Maintain meticulous and up-to-date electronic patient records (EPR) in full compliance with GDPR and NHS data security standards. Process patient registration forms and update personal details.
• Liaison & Coordination: Act as a key liaison between patients, doctors, hospitals, and other external healthcare providers. Coordinate referrals to secondary care, ensuring all required information is accurately submitted and tracked.
• General Office Administration: Oversee stock levels of stationery and clinical forms, manage filing systems (both electronic and paper-based), and provide general administrative support to ensure the office runs smoothly.