Our Guarantee
Temporary Staff Agency guarantees each placement to be a suitable match to the job specification provided by the client. When we recruit our temporary staff candidates, we thoroughly screen their skills and experience before adding them to our extensive database. We also provide each candidate with ongoing training opportunities and encourage them to upskill themselves whenever possible.
Client satisfaction first
In order to ensure that the client is satisfied with the placement, our consultants will always check the job specification with the client. If anything is left out, the consultant will add it in. When time allows, the client may be presented with a shortlist of candidates and is then free to choose the one they think most appropriate for the job. In cases of short notice or an emergency replacement, the client will be contacted within three hours of commencement of work to check that the candidate is making the expected progress.
Replacements
In the event that the client is dissatisfied with the candidate’s performance, we will replace the candidate immediately. As soon as the client expresses dissatisfaction we guarantee that we will find an appropriate replacement within a matter of hours. Should the client still not be satisfied, we will charge a discounted fee for the work done and find a free replacement. For long-term positions TSA will endeavour to meet the client’s expectations first time, every time.
